BurnTide.com is an independent guide, not the brand’s customer service desk. Editorial questions come to us; anything to do with an order goes to the official seller who took the payment.
Email: [email protected]
Write to us about a factual correction, a label figure that does not match your jar, a citation that looks wrong, a broken page, or a permission request. We read everything sent to that address. We are a small independent publisher and we do not staff a phone line, so please do not expect a same-day reply, and never send payment details, card numbers or medical records by email.
Every BurnTide order is placed on the seller’s own checkout, and only the seller can see it. That means we cannot look up an order, change an address, cancel a shipment, resend a tracking number or issue a refund — we have no access to any of it.
For any of the following, contact the official seller through the support details shown on your order confirmation email and receipt, which is the record that proves your purchase:
The address printed on the product label as the distributor is 11870 62nd St N, Largo, FL 33773, USA, and the support address printed on that same label is [email protected]. We publish those two lines because they are printed on the jar and you can check them yourself — not because they are ours. We are not that company and we do not answer its mail.
We deliberately do not publish a customer-service phone number for BurnTide. We have not been able to verify one, and inventing a support number for a brand we do not run would be exactly the kind of thing this site exists to warn you about.
Have your order number and the email address you checked out with to hand — the seller cannot find a purchase without one of them — and note the date you ordered, because the 60-day guarantee window runs from it.